Cancellation & Refund Policy

1. Registration & Activation Fees

The signup processing or activation fee charged to set up Retailer or Distributor profile node keys goes entirely into backend data indexing management. Therefore, registration fees are non-refundable once an account dashboard is successfully verified and activated.

2. PAN Card Service Applications

Refund logic for PAN applications completely relies on the file logs processing state:

• Before Verification: If you request a transaction cancellation before our internal operator reviews or processes the file, a full refund will be granted.
• After Processing: No refunds can be initiated once your form application data log has been verified and safely forwarded to government verification queues.

3. Technical Failures & Double Deductions

In case of connection latency anomalies where your payment wallet balance is deducted but the portal fails to record a success receipt configuration token:

• The system automatically tracks failed rows and initiates reversals back to the source account.
• If a double deduction occurs on a single transaction, the extra volume will be safely cleared after audit verification checks.

4. Refund Timeline & Reimbursement Channels

All verified and approved refund strings are transferred directly to your original channel of payment (UPI, Bank Account, or Wallet). The amount typically settles securely within 5 to 7 business working days depending completely upon bank clearing schedules.

5. Support Assistance

For any balance tracking queries or manual refund approvals disputes, please write directly to our help desk team at supportepansewa@gmail.com. Include your specific Transaction ID code to resolve query queues quickly.